Hello,
Customer service is important. You know that as a customer - and as a business person. Today, discover a connection between providing top quality service and boosting your bottom line, along with ways to reinvigorate your business and increase loyalty by offering the solutions your prospects and customers need.
Business model innovation: Apple is doing far more than just selling products. Instead, they're helping people find the solutions they need.
Businesses are now more virtual, as brick and mortar stores become ecommerce only; musical CDs become less common as people download music; and printed books see market share chip away as ebooks command a larger slice of the pie.
Then, there's Apple. Ten years ago, Apple bucked the trend by opening up brick and mortar stores. They are doing far more than selling computers at these stores, though; they’re also offering business technology solutions.
What type of business model innovation will put your business ahead of the curve? Find out more >>
70% of Americans are willing to pay 13% more to businesses that are providing good customer service.
This is according to the American Express Global Customer Service Barometer - and it's terrific news for companies that understand and use the keys to good customer service.
Unfortunately for businesses, 60% of Americans surveyed say that companies aren't increasing their focus on providing good customer service - a figure that's up from 55% in 2010. And, 26% of people believe that companies are in fact paying even less attention to quality service.
Discover some of the keys to good customer service so that your business can benefit financially >>
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